*Important Notes About VPNs and Enabling Location Services*
If you are using a virtual private network (VPN), then your location may appear different from your actual physical location. Some VPNs can block or alter location data and may prevent apps from detecting your true location. If you are experiencing issues with location services while using a VPN, try temporarily disabling the VPN and check if the location service is working.
How to Enable iOS Location Services
1. Go to the Settings app on your phone.
2. Scroll down and click on Privacy & Security:
3. Click on Location Services:
4. Make sure that the toggle next to Location Services is turned on (it should be green):
5. If Location Services is already enabled, scroll down and find the desired browsing application.
6. If you are accessing through a browser such as Safari or Chrome, click on the desired browsing application and choose the option: “While Using the App”. This will allow access to Location Services only when the app or one of its features is visible on the screen:
7. If you are accessing the NterNow app, select the option: “While Using the App”:
Note: If an app is set to “While Using the App”, you might see a blue circle with a white arrow on the top left corner of the screen. This icon indicates that the app is actively using your location:
How to Enable Android Location Services
1. Go to the Settings app on your phone.
2. Press Location:
3. Make sure that the toggle next to Location is turned on.
4. Click on App Permission and find the desired browsing application.
5. If you are accessing through a browser such as Chrome, click on the desired browsing application and choose the option: “Allow only while using the app”.
6. If you are accessing through the NterNow app, click on the NterNow app, and choose the option: “Allow Only While Using the App”:
How to Enable Location in Safari (Mac)
1. Start by clicking the Apple symbol in the upper left-hand corner followed by System Settings:
2. Then click Privacy & Security followed by Location Services:
3. Select the toggle next to Location Services. If the toggle to Location Services is already enabled, select the toggle next to Safari to enable location services on Safari (both toggles should be blue):
How to Enable Location in Chrome
1. Open Chrome and click the three-dotted menu in the top right-hand corner:
2. Click on Settings:
3. On the Settings page, click on Privacy and security from the left-hand menu followed by Site Settings:
4. Click on Location:
5. Click on Site can ask for your location to enable location services on Google Chrome:
