Moving your Equipment
Once your home has been sold, you will be moving your equipment. There are two scenarios to consider:
1 - Only a hub is moved (lock stays on the home) and will be connected with a different lock at a new location
2 - The hub and lock are moved together from one home to another
1. When the lock stays on the home, you will want to:
While the hub is still plugged in and online use the NterNow install tool:
Select “Mark as Sold and Reset” tile
Your login is firstname.lastname
Type the Property ID or search by street name
Select Unpair
(This updates the property to SOLD in the system)
This will cause the hub to go offline as it does a reset and clears its pairing to the lock.
Do a Factory Reset on the lock that is staying on the Sold property and manually add any desired codes for the resident.
- At the new property, you will complete the hub/lock pairing followed by the activation to the property as usual using https://install.nternow.com
2. When the hub and lock are moved together, you will want to:
Mark the Property as Sold in your NterNow dashboard
Move the lock and hub to the new property
Install the lock
Use the NterNow Install Tool to Activate the hub onto the new Property
Select “Manage Hub” from the Homepage
Select your hub's serial number from the list. It must have a Green dot indicating that it is online
Confirm that a lock is paired to the hub, then select "Activate Property"
Follow the prompts to select your Community and Address
Test the provided code to confirm
If needed contact Support at 844-531-1283 (M-F 10am - 5pm EST)
