Find instructions to clear a z-wave lock by performing a Factory Reset below
Kwikset
- On the interior half of the lock, slide the plastic cover off for access
- Open the door and extend the bolt to the locked position
- Slide the battery cartridge out of the top
- Press the larger button (Program Button) while you slide the batter cartridge back in
- Continue to hold the Program Button for 30 seconds
- When the lock BEEPS, release the button - status LED will flash red
- Press the Program button once more - status LED will alternate flashing red/green
- The lock should begin retracting and extending the bolt to calibrate
- Step 1: Unlock and then LOCK the deadbolt, deadbolt must be sticking out (locked)
- Step 2: Remove the battery cover, press the program button .. not the A button.
- Step 3: Count to 31 seconds
- Step 4: Lock will beep red, Press the program button once more and it will flash green/red and make a noise like its unlocking and fully resetting to factory.
- Step 5. Proceed with Activation!
Schlage
- Remove the cover from the interior half of the lock
- Disconnect the batteries
- On the keypad, press and HOLD the Schlage button
- While holding the button, reconnect the batteries
- Release the Schlage button
- The inside indicator and green check will blink if the Factory Reset is successful
Yale
- A true Factory Reset on a Yale requires removing the lock from the door
- For our purposes, we will perform an "Exclude" instead
- On the keypad, enter the Master Programming Code (this is set during installation)
- Press the Gear icon
- Press number 7, then the Gear icon
- In the NterNow install tool, tap the orange wrench then select "Exclude device"
- On the lock keypad, Press number 3 then Gear icon
*If the number 7 is not available as an option, follow these steps
- Remove the battery cover on the interior half of the lock
- Remove 1 battery
- Remove the GREEN Z-Wave cartridge at the top and wait a few minutes
- Reinsert the Z-wave cartridge
- Replace the battery
- Repeat the "Exclude" or "Include" process again