In the event that your Z-wave Smart Lock did not have a solid connection to the NterNow hub, here are the steps to solve this.


You will be clearing the "memory" of both the hub AND the smart lock.

  1. Login to Install.NterNow.com - our equipment activation site
  2. Select Manage Hub from the menu
  3. Find your hub serial number and Connect
  4. Tap on the Wrench tool and select "Z-Wave Reset"
    1. this will clear the memory of the hub
    2. The hub will go offline briefly
  5. While the hub is clearing, perform a Factory Reset on your lock
  6. When both are cleared, you are free to pair them once again
    1. Tap the Wrench button
    2. Select + Add Device
    3. Be sure to interact with your lock to put it in pairing mode
      1. Kwikset - Press the "A" button
      2. Schlage - Press the "Schlage" button -> 6 digit Programming Code -> "0"
      3. Yale - Press "Yale", gear icon, enter Master Entry Code, gear icon, "7", gear icon, "1", gear icon
        1. Some Yale models have a Pin Hole on the side of the lock. This model only requires a 2-sec press to put the lock in pairing mode
        2. Yale locks typically require a Green Z-wave cartridge to accept z-wave pairings