How to Re-Establish Your Schlage Encode Lock's Connection to the Cloud

1. Soft Reset the Lock

Perform a Soft Reset:

  1. Retract the Bolt.
  2. Remove the Battery Cover.
  3. Remove the Battery Tray.
  4. Keep the battery tray removed for 10 seconds. 
  5. Reinsert the battery tray back into the compartment, ensuring it is securely seated and connected.
  6. Extend the bolt to the "locked" position.
  7. Retract it back to the "unlocked" position. 
  8. Logout from the Schlage Home app and then log back in; the lock's data is stored in the cloud and will not be lost.

2. Remove and Re-pair the Lock:

If a soft reset does not resolve the "Unreachable" error:

  1. Delete the lock from the app,
  2. Perform a Factory Default Reset.
  3. Re-pair the lock to the Schlage Home app.